| Français |

Privacy Policy


REGISTRATION CARD

 

By providing this information, you consent to the collection, use, handling and disclosure by or to the Monte Carlo Inns or any other member, affiliate or franchisee of the Monte Carlo Hotel/Motel Innternational the “Monte Carlo Inns”, of any required information relating to the current stay or any subsequent stays. The Monte Carlo Inns or any member, affiliate or franchisee will use the required information for the following purposes:

 

  1. Customer Service-The information will be used to facilitate your next check-in, process any payment for services provided by the Monte Carlo Inns and, wherever possible, to meet your personal preferences in accommodation.
  2. Marketing-The information will be used to advise you of goods and services offered by or by arrangement with the Monte Carlo Inns
  3. Market Research-The information will be used to improve the offering of goods and services.

 

You may withdraw this consent at any time by notice to the Designated Privacy Officers listed below, or fax Justin Meffe at (905) 564-2860 or Mail to 7045 Edwards Blvd. Mississauga, Ont. L5S 1X2 E-mail: jmeffe@montecarloinns.com

 

 

Signature________________________________________________________________

 

 

Chief Privacy Officers:

 

Monte Carlo Inn Markham:                                                Ajab Omarkhail

Monte Carlo Inn Brampton:                                                Dillian Anguelov

Monte Carlo Inn Oakville:                                                   Irfan Hussain

Monte Carlo Inn Toronto West:                                          Tony Riaz

Monte Carlo Inn Airport Suites:                                          Laura Pedone           

Monte Carlo Hotel/Motel Innternational:                            Danny Pedone

Monte Carlo Inn – Barrie Suites                                         Matt Paul

Monte Carlo Inn – Vaughan Suites                                     Enza Meffe

Monte Carlo Inn & Suites Downtown Markham                  Shaharyar Sindhu


Internal Policies:

The Monte Carlo Hotel/Motel Innternational Inc., and any Franchisees members or affiliates of Monte Carlo Hotel/Motel Innternational Inc, the “Monte Carlo Inns”have implemented a Privacy Policy training schedule with all Guest Service Agents, Front Desk Supervisors, Assistant Managers, General Managers and any other staff that are in position to collect information from customers.


What Is Personal Information?

Personal Information is deemed as any information factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form such as

  • Age, name, ID numbers, income, ethnic origin or blood type
  • Opinions, evaluations, comments, social status or disciplinary actions
  • Employee files, credit records, loan records, medical records
  • Information regarding a disputes between a consumer and merchant.

What Information Is Not Personal Information?

Information, which is found, on a business card, is typically NOT considered personal information. Therefore this would include the name, title, business address or telephone number of an employee of an organization.


The Act generally prohibits the collection, use or disclosure of personal information in the course of commercial activities, without the consent and knowledge of the customer. However the Act does not apply to the hotel industry in regards to personal information about an employee of the organization where the collection, use or disclosure of such information relates to his/her employment, or to an individual in regards to information which is required to protect the interests of the individual or hotel (i.e., “need-to-know” basis). Therefore, the Act does not apply to information collected on an individual if it is used strictly and only for personal benefits to the guest and is not used anywhere else.


Our Privacy Policy and Responsibility to Protecting Your Privacy

We value your business and thank you for your confidence in choosing the Monte Carlo Inns as your hotel of choice. Due to the nature of the hospitality industry your personal information is processed on an ongoing bases. We respect the trust you have in us and want you to be aware of our commitment to protecting the information you share with us in the course of doing business.


How We Collect, Use and Disclose Your Information

When you make a reservation, check in or use any other service at the Monte Carlo Inns, you share personal information with our organization, therefore allowing us to provide you with a more efficient product. We assume that by contacting us you consent to the Monte Carlo Inns using this information in the manner disclosed in this policy. The Monte Carlo Inns may use and disclose this information for the following reasons:

  • Customer Service- The information will be used to facilitate your next check-in, process any payment for services provided by the Monte Carlo Inns and, wherever possible, to meet your personal preferences in accommodation.
  • Marketing-The information will be used to advice you of goods and services offered by or by arrangement with the Monte Carlo Inns.
  • Market Research-The information will be used to improve the offering of goods and services.

What We Will Not Do With Your Information

The Monte Carlo Inns does not sell personal information to anyone. The Monte Carlo Inns does not share personal information with other organizations within the hospitality industry or else-where, except as it may be required to process any payment for services provided by the Monte Carlo Inns.


We Strive To Protect Your Personal Information

All of the employees of the Monte Carlo Inns, who are granted access to our customer personal information, understand the need to keep your personal information protected and confidential. Our employees know that the personal information should be used for the purpose intended. These expectations are clearly communicated to our employees.


Your Privacy Choices

You may withdraw your implied consent at any time (with reasonable notice) by contacting any of our Chief Privacy Officers. Please be aware that withdrawing your consent may prevent us from providing you with the requested product and or service.


From time to time we may send you general information or new services and products provided at the Monte Carlo Inns. If you would rather not receive this type of information, please contact any of our Chief Privacy Officer.


Dealing With Complaints and / or Inquirers

Any complaint, which is received by the Monte Carlo Inns will be brought to the attention of the Chief Privacy Officer, who upon receiving the said complaint will investigate and review the matter and respond accordingly to the person making the complaint generally within 30 days. Furthermore, if any inaccuracy Monte Carlo Inns has about the said individual is brought to the attention of one of our Chief Privacy Officers, the Chief Privacy Policy will ensure that the personal information is corrected. If for some reason the Monte Carlo Inns dispute any of the inaccuracies brought to our attention, the Chief Privacy Officer will inform the 3rd party making the complaint.


If You Need More Information

Monte Carlo Hotel/Motel Innternational (the franchiser for the Monte Carlo Inns) has appointed a Chief Privacy Officer. Effective January 1, 2004 all matters related to privacy issues at the Monte Carlo Inns can be forwarded in writing or phone or by E-mail, to:

Mr. Justin Meffe

Monte Carlo Hotel/Motel Innternational

7045 Edwards Blvd

Mississauga, Ontario

L5T 2H8

 

Phone: 905-564-6194

Fax: 905-564-2860