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Monte Carlo Inns Return Policy


We want you to be fully satisfied with every item that you purchase from the Monte Carlo Inns online shop. You may return the item by mail within 30 days of the order date to the Monte Carlo Inns online shop for a refund of the purchase price, minus the shipping, handling, and other additional charges. Your refund will be in the same form of payment originally used for the purchase.


Conditions


  • The item must be returned unused/unworn, in original product packaging, and with all paperwork, parts and accessories to ensure credit
  • Please note that we do not accept returns on used towels, bathrobes or bedding (i.e., all bed linens, duvetes, pillows and pillow-tops).
  • If any item is returned assembled and/or not within its original product packaging with all the paperwork, parts and accessories, credit will be issued at the discretion of store management in the form of a Monte Carlo Inns online store credit.
  • At any time, we reserve the right to refuse a return or exchange.


Return instructions


If you wish to return an item to our warehouse:

  1. Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit. Before sending your return shipment, remove all extra labels from the outside of the package.
  2. Include a copy of the receipt, along with a note indicating that you would like a refund.
  3. Send the return package to the following address:
    7045 Edwards Blvd, Mississauga, ON L5S 1X2
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
  6. You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).

To exchange an item of clithing for a different size, simply return the original item for a refund and create a new order for the item in the correct size.


If you have any additional questions, please contact customer services at customerservice@montecarloinns.com or call 905-564-6194