COVID-19 Health & Safety Protocols | Monte Carlo Inns Skip to main content

COVID-19 Health & Safety

Monte Carlo Inns' Response to the Coronavirus

Your health, welfare and safety are our highest responsibility and extremely important to us when you stay at the Monte Carlo Inns. We continue to follow the latest advice and recommendations from the Center of Disease Control  (CDC) and the World Health Organization (WHO) and work closely with public health officials to assure we are taking all necessary precautions to protect our guests and employees. 

In response to COVID-19, we have implemented some changes to our Clean Team Program, which was developed 5 years ago, to avoid cross-contamination between different touchpoints in hotel rooms and from room to room. It ensures a different colour coordinated cloth is used for each area in the room such as general touchpoint areas, glass and windows, bathroom sink and bathtub, and toilet. Once used, these cloths are immediately sent to be laundered, and new cloths are used in each room. The program will include such elements as the removal of clutter in guest rooms like pens, paper and flyers; hand-sanitizer stations placed throughout the property; high-touch areas that will receive extra disinfection; new cleaning and occupancy limits for all food and beverage outlets; and social distancing requirements.  For more information on the program, you can view the details here. 

We at Monte Carlo Inns understand that it is not business as usual, but we are committed to ensuring a safe, clean and comfortable stay for those looking to spend a night away from home or for our business travelers. As we continue to commit ourselves to the long-term health of our employees and guests, let us do what we do best and make you feel we are Your Home Away From Home. Our dedicated team is standing by to answer any questions at 905-564-6194

 

We look forward to safely welcoming you back. 

​When you check into a Monte Carlo Inns, you will notice numerous regulations designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus include the following:

Front Desk - Monte Carlo Inns - Brand Site

Face Coverings

To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas, unless otherwise notified by a doctor or health care professional.

High Touch Points Areas and Public Spaces

Our hotels are paying particular attention to high touch point areas and public spaces including key cards, public area computers, elevator doors and buttons, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, and bathroom fixture handles with the use of a commercial grade, no rinse disinfectant product. We have also heightened sanitizing attention to the common areas, such as the front desk, furniture, and fitness centre equipment.

Room Service - Monte Carlo Inns - Brand Site
Front Desk - Monte Carlo Inns - Brand Site

Guest Contact

To help alleviate the risk of COVID-19 transmission through person-to-person contact, we are using floor decals and signage in our lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. We have added Plexiglas glass partitions at all customer/employee interaction stations. We have also ensured that masks, gloves and any other PPE is readily available to all of our staff at all times. And lastly, we have provided hand sanitizing stations in all high traffic areas and entrances to our hotels and meeting spaces. We thank you while we keep each other safe and healthy!

A Message from our CEO

Visit Us With Confidence During COVID-19

Safety for our guests and associates has always been a top priority and we have done what we can to upgrade our already vigourous cleaning system. We want our guests to know that we are doing everything we can to welcome them back to a safe & clean hotel environment when they start traveling again. We will continue to update this page with the latest information regarding our efforts in navigating the novel coronavirus (COVID-19)  and our changes in service. We thank you for your patience as we do our best to support our communities, the hospitality workforce, and travel safety.