Careers

Job Description:

The Sales and Catering  Manager leads with passion, drive and enthusiasm in all aspects of inbound and outbound sales. Sales and Catering Manager with Monte Carlo Inn is responsible for the development of market segment(s) and solicitation of new customer relationships and accounts while maintaining existing relationships with current accounts. This individual consistently strives to maximize revenue for all areas of the hotel, through building strong business relationships and using effective negotiation and sales techniques. 

Languages: 

English

Work Setting: 

Hotel

Key Job Responsibilities: 

• Reporting to work on time for scheduled work hours. 
• Conforming to the hotel’s established standards of dress, grooming and personal hygiene as it pertains to Managerial Staff.
• Solicit, negotiate and generate sales leads using a variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals etc.
• Building and maintaining existing relationships with corporate, travel accounts, community organizations, professional organizations and Chamber of Commerce; 
• Developing and maintaining a contact and customer database; 
• Assisting in the standardization of brand standards; 
• Preparing sales proposals to clients; 
• Establishing an effective sales call cycle for key customers, partners and contacts; 
• Working with the Front Desk Agents in respect to aggressive Sales & Marketing strategies.
• Performing Front Desk Duties as is required.
• Working with the management team to ensure that the daily front desk procedures are being completed in a timely fashion. 
• Manage Internet and Third Party Rates to ensure that revenue is being maximized.
• Assisting the Management Team to setup and maintain all Property Management System rates.
• Group Sales, including all related tasks
• Banquet and Catering Sales, including all related tasks
• Training, coaching and skill development of existing staff members and new staff members, including but not limited to night auditors.
• Assisting the management team to implement staff policies and procedures.
• Responding to customer complaints and making decisions as they apply to maintaining customer satisfaction; 
• Motivating and fostering a team atmosphere within the overall operations of the Monte Carlo Inns; 
• Liaising with department heads on a daily, weekly, and monthly basis to ensure the most effective strategies are being implemented for capturing revenue; and
• Such other duties as may be assigned from time to time.
   

Responsibilities:

• Communicates effectively with the General Manager.
• Is cost conscious and maintains control over billing, inventory and departmental expenses
• Understands the marketing plan, catering operating budget and strives to meet and exceed forecasted standards
• Is visible and accessible to clients and staff
• Works with the management team to develop service and profit oriented goals for the hotel
• Uses time efficiently, organizes catering staff schedule
• Is familiar with the facilities, rates and menus of the competitors
• In appearance, demeanour and conduct sets an example for the employees and a standard for the image of the hotel
• Has a full understanding and ability to follow the guidelines of the Collective Agreement
• Is active in community affairs & associations that contribute to the support of the hotels profile in the market place
• Ensure that any and all new personnel are properly oriented and trained and that continuous development programs are established, implemented and maintained within the catering department
• Provides a monthly forecast report to General Manager.

 
Qualifications:

• Minimum 3 years of sales experience in hospitality industry
• Post secondary education in sales or equivalent
• Computer literacy (excel, word, group booking systems, internet, email etc.)
• Highly energetic, aggressive self-starter and well developed sales skills including excellent negotiation, prospecting, presentation, and verbal & written communication skills
• Strong organization skills and detail oriented
• Commitment to superior customer service
• Works well under pressure

Job Description:

The Guest Service Associate will provide a welcoming, efficient and genuine arrival and departure experience for guests creating an emotional connection, a positive first and lasting impression to reflect the Monte Carlo Inns hands on service culture. This position will strive for a remarkable customer service experience for each and every guest by understanding who our guests are and recognizing opportunities to exceed their expectations. Associates will be expected to demonstrate an understanding of the Monte Carlo Inns Diamond Rewards Loyalty Program and clearly communicate the Loyalty program. Associates are knowledgeable about hotel facilities, services and events including     key brand programs where implemented in the hotel.

Languages:

English

Work Settings:

Hotel

Key Job Responsibilities:

1. Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
2. Registers guests using the ARRIVALS and DEPARTURES procedure and assigns rooms, accommodating special requests whenever possible.
3. Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
4. Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
5. Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
6. Acknowledge all customers that enter the lobby area and greets guests first.
7. Promote good will by being courteous, friendly, professional and helpful to guests and co-workers.
8. Interprets guest needs and provides exceptional service.
9. Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
10. Provide reservation and rate information as required.
11. Sell rooms to walk-in guests.
12. Take reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries. 
13. Know and enforces cancelation procedures and policies.
14. Applies the appropriate rate in accordance with the Front Desk SOPs.
15. Processes payments for all prepaid and third-party booking rates.
16. Strong knowledge and use of Monte Carlo Inns Front Desk Procedures Manual.
17. Update Diamond Reward Member upgrades as required, block rooms, print labels and prepare key packets.
18. Review incoming groups for any special requests, billing patterns and group arrivals. 
19. Check for special request, meal vouchers and prepare key packets if required.
20. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
21. Issue, control and release guest safe-deposit boxes.
22. Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.
23. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc. 
24. Coordinates guest room maintenance work with the maintenance department
25. Have a strong knowledge of hotel promotions and specials.
26. Have a strong knowledge of the hotel and local area.
27. Have a strong knowledge of fire and health and safety procedures.
28. Have a strong knowledge of conflict resolution procedures.
29. Help motivate and foster a team atmosphere within the Front Desk Department and hotel as a whole.
30. Maintain strong organizational skills.
31. Maintain proper attendance
32. All other duties as assigned by management.

Additional Skills and Requirement

1. Required to work flexible hours including weekends and holidays.
2. Must be able to stand for extended periods of time.
3. Passionate about customer care.
4. Excellent interpersonal and communication skills (written and verbal).
5. Attention to detail.
6. High Standards.
7. Winning mindset.
8. Leadership.
9. Team player.
10. Ability to multi-task and prioritize competing demands.

Experience and Requirements:

1. A minimum of 2 years guest services related experience in a related industry.
2. Previous hotel experience would be considered a strong asset.
3. Bilingual would be considered a strong asset.

Education:

    Hospitality/Tourism/Business degree would be considered a strong asset.
 

Job Description:

A housekeeping-room attendant with Monte Carlo Inns is responsible for cleaning guest rooms and bathrooms, replenishing amenities and linens, and to ensure a clean and comfortable guest bedroom is presented for each guest. A  housekeeping-room attendant will also be responsible for cleaning and maintaining common areas of the hotel and providing assistance in the laundry room when required. 

Languages:

English

Work Setting:

Hotel
    

Key Job Responsibilities    

1. Sweep, mop and wash floors. 
2. Dust furniture. 
3. Vacuum carpeting, area rugs, draperies and upholstered furniture. 
4. Make beds and change sheets. 
5. Distribute clean towels and toiletries. 
6. Stock linen closet. 
7. Clean, disinfect and polish kitchen fixtures and appliances.
8. Clean and disinfect bathrooms and fixtures. 
9. Clean and disinfect elevators. 
10. Handle and report lost and found items. 
11. Attend to guests' requests for extra supplies or other items. 
12. Pick up debris and empty trash containers. 
13. Wash windows, walls and ceilings.
14. Clean all common areas to ensure that common areas are maintained and that brand standards are met.
15. Perform laundry duties when necessary, ensuring that soiled linens are properly cleaned and folded so that they are available for room attendants.
16. Ensure that all lost and found items are properly documented and communicated to the front desk agents.
17. Assist other departments wherever necessary and maintain a strong and professional working relationship.
18. Undertake regular deep cleaning tasks.
19. Be environmentally conscious.
20. Manage guest request in a timely and efficient manner.
21. Greet guests in a friendly manner.
22. Communicate with Front Desk Staff/Manager regarding room status.
23. Record data regarding work assignments.
24. Help motivate and foster a team atmosphere within the housekeeping department and hotel as a whole.
25. Communication.
26. Teamwork.
27.  Maintain proper attendance.
28. All other duties as is assigned.

Additional Skills and Requirement

1. Required to work flexible hours including weekends and holidays.
2. Must be able to stand for extended periods of time.
3. Passionate about customer care.
4. Attention to detail.
5. High Standards.
6. Team player.
7. Ability to multi-task and prioritize competing demands.

Experience and Requirements:

1. A minimum of 2 years related cleaning experience in a related industry.
2. Previous hotel experience would be considered a strong asset.
    

Job Description:

General Maintenance is responsible for responding maintaining the hotel facilities in optimum operating condition, by performing preventative maintenance and repairs on hotel building systems (including heat, light, power, air conditioning, plumbing and refrigeration). He/she must have the ability to communicate and interact with guests, work independently and productively and prioritize and handle multiple assignments. This position is ideal for a team oriented, versatile, well groomed hospitality professional. In this role the General Maintenance must have a willingness to learn and to exhibit growth on a personal and professional level. 

Work Setting:

Hotel

Key Job Responsibilities:

1. Perform preventative maintenance, repairs, retrofits or other tasks as assigned by the management team in a safe manner within shop practices and hotel standards

2. Operate and monitor all building systems.

3. Consistently offer professional, engaging, and friendly service and respond to all guest concerns in a professional manner.

4. Is a member of the crisis response team and able to deal with emergency situations including fire prevention, fire alarms, injury, illness, and first aid.

5. Inform management team of all requirements and events as they pertain to the Maintenance Department.

6. Take corrective action, where required, to improve and maintain safety of work areas.

7. Assist the room attendants with housekeeping duties as is required.

8. Receive and complete guest and associate requests within a standard period of time.

9. Appropriately sort and dispose of garbage and recycling from floors.

10. Maintain and stock supplies on carts and in linen rooms.

11. You will be expected to perform the following duties as is required and or on a scheduled bases. You will also be expected to perform additional duties on a regular or as need basis:

    • Keep the parking lot and all other areas of the exterior hotel clean of debris and garbage.

    • Perform regular maintenance of the hotel fountain.

    • Set up meeting room requirements.

    • Tear down meeting room requirements.

    • Sweep, mop and scrub floors.

    • Empty waste containers.

    • Wash windows.

    • Perform minor repairs on heating, cooling and ventilation systems.

    • Troubleshoot and perform minor repairs of plumbing systems

    • Troubleshoot and perform minor repairs on electrical systems.

    • Troubleshoot and perform minor repairs on appliances.

    • Move and perform minor repairs of furniture, equipment and supplies.

    • Paint and repair wallpaper and drywall where necessary.

    • Perform weekly, monthly and yearly routine maintenance jobs around the hotel facility

    • Water and tend to plants.

    • Perform lawn maintenance as is required.

    • Perform maintenance of fire protection equipment.

    • Perform maintenance of the pool as required and if applicable.

    • Perform regular maintenance of interior and exterior lighting.

    • Clean snow and apply salt on walkways.

    • Clean carpets

    • Pick up cribs, cots, microwaves, etc from guest floors in a timely fashion.

    • Assist with laundry as is required (washing, drying, and organizing)

    • Maintain the overall cleanliness of the hotel’s public space by cleaning all assigned areas thoroughly on a daily basis.

    • Clean and polish floors, windows, mirrors, walls, and offices as scheduled.

    • Clean outdoor ashtrays, litter outside of hotel, and empty garbage.

    • Use housekeeping chemicals as necessary to clean assigned areas to standard.

    • Develops plans for completing routine preventive maintenance and renovations; coordinates work with hotel department managers.

    • Perform all duties, responsibilities, and other projects required in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

    • Patrol the building and grounds frequently to ensure areas are free of unauthorized persons.

12. Strong knowledge and use of Monte Carlo Inns Maintenance Department Procedures Manual.

13. Maintain a favourable working relationship with all associates to foster and promote a cooperative and strong work environment.

14. At all times projects a favourable image of the Monte Carlo Inns to the public.

15. And other duties as is assigned.

Working Conditions:

• Standing, moving, bending
• Evening, weekends and holiday hours as required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling
• Stand, sit, or walk for an extended period of time
• Able to work a variety of shifts
   

Job Description

The position of Executive Sous-Chef requires the employee to work on days and at times including weekends determined in the sole discretion of Monte Carlo Inns and includes, but is not limited to, the following duties. Your annual base salary will be based a 55 hour work week:

Key Job Responsibilities

• Reporting to work on time for scheduled work hours. 
• Conforming to the restaurants established standards of dress, grooming and personal hygiene as it pertains to Managerial Staff.
• Plan and direct food preparation and cooking activities for all aspects of the restaurant and hotel operation including but not limited to dining, room service, catering and banquet requirements.
• Estimate food requirements.
• Order food requirements from preselected vendors.
• Prepare and cook meals and specialty foods for customers in the dining room, room service and catering.
• Prepare and cook meals for social events and corporate events.
• Manage food costs and portion control.
• Prepare schedule for kitchen, restaurant and banquet staff.
• Consult with clients regarding wedding, banquets and corporate events.
• Assist in the development of menu’s
• Assisting in the standardization of brand standards; 
• Training, coaching and skill development of existing and new kitchen, restaurant and banquet staff members.
• Maintain a clean and organized kitchen, stock room, dining and banquet areas.
• Assist in the development of daily, weekly and monthly restaurant promotions.
• Plan and direct the set up and presentation of all foods served to clients including the set up of banquet buffets. 
• Performing quality assurance audits of the food and beverage department including best practices for maintaining customer satisfaction; 
• Planning, developing, and conducting customer service orientation training of servers and banquet staff; 
• Making recommendations to improve service and efficiency for the restaurant’ operation; 
• Motivating and fostering a team atmosphere within the overall operations of the restaurant; 
• Liaising with department heads on a daily, weekly, and monthly basis to ensure the most effective strategies are being implemented for capturing revenue; and
• Such other duties as may be assigned from time to time.

Work Conditions and Physical Capabilities: 

Fast-paced environment, Work under pressure, tight deadlines, Combination of sitting, standing, walking, Standing for extended periods, Bending, crouching, kneeling, Walking

Transportation/Travel Information: 

Valid driver's licence
Flexibility with schedule
 

Job Description

The position of Line Cook requires the employee to work on days and at times including weekends determined in the sole discretion of Monte Carlo Inns and includes, but is not limited to, the following duties. 

Key Job Responsibilities:

1. Reporting to work on time for scheduled work hours. 
2. Conforming to the restaurants established standards of dress, grooming and personal hygiene as it pertains to Managerial Staff.
3. Plan and direct food preparation and cooking activities for all aspects of the restaurant and hotel operation including but not limited to dining, room service, catering and banquet requirements.
4. Estimate food requirements.
5. Order food requirements from preselected vendors.
6. Prepare and cook meals and specialty foods for customers in the dining room, room service and catering.
7. Prepare and cook meals for social events and corporate events.
8. Manage food costs and portion control.
9. Assisting in the standardization of brand standards; 
10. Maintain a clean and organized kitchen, stock room, dining and banquet areas.
11. Assist in the development of daily, weekly and monthly restaurant promotions.
12. Plan and direct the set up and presentation of all foods served to clients including the set up of banquet buffets. 
13. Performing quality assurance audits of the food and beverage department including best practices for maintaining customer satisfaction; 
14. Maintain the company’s health and safety policy.  
15. Making recommendations to improve service and efficiency for the restaurant’ operation; 
16. Motivating and fostering a team atmosphere within the overall operations of the restaurant; 
17. Such other duties as may be assigned from time to time.

Work Conditions and Physical Capabilities: 

Fast-paced environment, Work under pressure, tight deadlines, Combination of sitting, standing, walking, Standing for extended periods, Bending, crouching, kneeling, Walking

Transportation/Travel Information: 

Valid driver's licence
Flexibility with schedule

Basic Qualifications:

• Must have 1-3 years previous culinary experience. 
• Experience in a high-volume production kitchen preferred. 
• Valid Food Handler Certificate 
• High school education, GED, or equivalent experience. 
• Culinary degree a plus. 

Preferred Qualifications:

• Ability to operate, clean and maintain most commercial kitchen equipment required. 
• Knowledge of cooking techniques; knife skills; attention to detail. 
• Moderate comprehension and literacy required to read recipe cards and procedures. 
• Dedicated to exceeding service standards and providing services and standards to the highest caliber. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.  
• Must be able to work any shift, weekends, holidays, and special events, as needed. 
• Must have employment eligibility in the Canada. 

Physical requirements:

• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.  
• Must be able to lift up to 50 lbs. and work the majority of shift in a standing position. 
   

Job Description:

The position of Restaurant Manager requires the employee to work on days and at times including weekends determined in the sole discretion of Monte Carlo Inns and includes, but is not limited to, the following duties. Your annual base salary will be based a 55 hour work week:
 

Key Job Responsibilities: 

1. Excellent opportunity for an experienced, creative, energetic, detail oriented individual.
2. Requirements:
3. Assist Food and Beverage Manager in all aspects of Restaurant, Lounge/Pool and Banquet operations and profitability in a downtown boutique hotel
4. Insure service levels in all food and beverage areas are exceed hotel standards
5. Manage and oversee all day-to-day F&B operations; including the Restaurant, Lounge, Room Service and Banquets.
6. Maintain a close liaison with the Sales and Catering Manager, Executive Chef, Front Office.
7. Conduct continual review for improvement of F&B operations, equipment and supplies.
8. Scheduling/Payroll according to budgeted guidelines.
9. Conduct consistent review for preventative maintenance, service and repair of restaurant and banquet facilities as necessary.
10. Recommend, plan and implement promotions, advertising for in house and local guests.
11. Further develop and enhance current standards and procedures with a focus on growing our business.
12. Conduct monthly inventories of Beverage and related supplies.
13. Maintain a safe and clean work environment in accordance with Health and Safety Standards and Regulations.
14. Plan and direct the set up and presentation of all foods served to clients including the set up of banquet buffets.
15. performing quality assurance audits of the food and beverage department including best practices for maintaining customer satisfaction; 
16. Planning, developing, and conducting customer service orientation training of servers and banquet staff; 
17. Making recommendations to improve service and efficiency for the restaurant’ operation; 
18. Motivating and fostering a team atmosphere within the overall operations of the restaurant; 
19. Liaising with department heads on a daily, weekly, and monthly basis to ensure the most effective strategies are being implemented for capturing revenue; and
20. Such other duties as may be assigned from time to time.
     

Requirements:

1. Self starter, must be able to make independent decisions in the best interest of the operation;
2. University Degree or equivalent in Commerce or Hotel/Restaurant Management;
3. Minimum 5 years Restaurant/Banquet Managerial experience
4. Ability to deal with all levels of management and staff in a professional manner;
5. Proficient / familiarity with POS systems;
6. Proficient in EXCEL and general computer programs.
7. Proven track record of "hands on" approach to training, and leadership style with the ability to develop staff to attain a superior level of guest service.
8. Communication and organizational skills with attention to detail and a strong focus on quality;
9. Ability to achieve objectives within deadlines whilst focusing on departmental and hotel fiscal results.
10.  And other duties as is assigned.
     

Work Conditions and Physical Capabilities:

Fast-paced environment, Work under pressure, tight deadlines, Combination of sitting, standing, walking, Standing for extended periods, Bending, crouching, kneeling, Walking

Transportation/Travel Information: 

Valid driver's licence
Flexibility with schedule